911 service goes down, backup plan works


 

WINSTED — For nearly six hours Sunday, Dec. 7, the phone system at the Winsted Police Department failed, including the 911 service. Fortunately, a solid backup plan kept the residents of Winsted safe.

"All of our phone lines went down. There was no way for anyone to dial out from their homes," said police Chief Nicholas Guerriero, who added that the department has lost the 911 phone system before, but never experienced a total phone system failure.

Officers and dispatchers were able to communicate via cell phone until the non-emergency line came back up; however, the 911 line was down for several hours. Emergency calls were transferred to other dispatch centers.

"We made contact with the state police and Torrington police and transferred our calls along with an officer to the communications center in Torrington," said Guerriero. "I think there was only one [call] through the whole period."

In addition, the Winsted Fire Department and ambulance service were on standby to expedite a response in case of an emergency.

Guerriero said Winsted was not the only town to face a phone system failure over the weekend, but AT&T has not yet provided him with exact details on what went wrong.

"I don’t have an answer on what happened. I’ve been in contact with AT&T and there was some type of issue with a switch system," said Guerriero. "We are waiting to get a final response from AT&T on exactly what transpired."

Overall, Guerriero said he was pleased with the outcome of the situation and how the backup systems performed.

"When something fails like this, you have to go to those backups and alternatives and they have to be working," said Guerriero. "That was a major failure in the system and our backups and alternatives worked and I am very happy with that."

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